Returns & right of withdrawal
Customers in the EU and EEA
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods. If you ordered several items that are delivered separately, the period starts when you receive the last item.
To exercise your right of withdrawal, inform us with a clear statement, for example by email:
Côte Noble, Andrea Klara Riedweg Zemp, Wanne 34, 6182 Escholzmatt, Switzerland
Email: cotenobleessentials@gmail.com
You may use the model withdrawal form below, but it is not obligatory. It is enough to send your notice before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will refund all payments received from you, including the standard delivery costs (except extra costs if you chose a delivery type other than our cheapest standard delivery), without undue delay and at the latest within 14 days of the day we receive your notice. We use the same payment method you used for the original order, unless agreed otherwise. We may withhold the refund until we have received the goods back or you have provided proof that you have sent them, whichever is earlier.
Please send the goods back without undue delay and at the latest within 14 days of informing us, to:
Côte Noble, Wanne 34, 6182 Escholzmatt, Switzerland
You bear the direct costs of returning the goods, including any customs or postal fees. You only have to pay for any loss in value of the goods if this is due to handling them beyond what is necessary to check their nature, characteristics and functioning.
Model withdrawal form
(Only fill in and return this form if you wish to withdraw from the contract.)
To: Côte Noble, Andrea Klara Riedweg Zemp, Wanne 34, 6182 Escholzmatt, Switzerland, cotenobleessentials@gmail.com
I/We hereby give notice that I/we withdraw from my/our contract for the purchase of the following goods: ______
Ordered on ______ / received on ______
Order number: ______
Name of consumer(s): ______
Address of consumer(s): ______
Signature of consumer(s) (only if this form is sent on paper): ______
Date: ______
Customers in Switzerland
Swiss law does not provide a statutory right of withdrawal for online purchases. Orders delivered to Switzerland can therefore not be returned or exchanged because you changed your mind.
Damaged, faulty or wrong item (all countries)
If your item arrives damaged, faulty or is not what you ordered, please contact us as soon as possible with your order number and a photo. We will send a replacement or refund you at no cost to you. Your statutory warranty rights remain unaffected.